In my previous articles, I’ve shared my journey toward reducing my personal and household carbon footprint, focusing on understanding our emissions and exploring actionable ways to reach net zero. One of the most significant contributors I identified was our gas-powered heating system, responsible for a substantial portion of our household emissions. This realisation led me to explore and eventually decide on replacing our gas boiler with an air-source heat pump (ASHP).
After careful consideration of various alternatives—ranging from sticking with gas and waiting for hydrogen-ready boilers to evaluating different heat pump models—I chose a 4 kW Daikin Altherma 3 heat pump system. This system includes a 250-litre hot water cylinder, a 27-litre buffer tank, and required us to upgrade seven radiators to operate efficiently at lower temperatures.
In this article, I’ll take you through my step-by-step experience of installing the heat pump, sharing insights, practical tips, and early performance observations. My aim is to demystify the installation process for anyone considering a similar transition, highlighting what you can expect, from preparation and installation to initial operation.
Preparation for ASHP installation
The preparations for our heat pump installation started nearly a week before the actual installation day. The Daikin heat pump unit, water cylinder, pipework, and other essential system components arrived on the Wednesday before installation was due on Monday. Although there was an option to have everything delivered on the same day as the installation, we chose earlier delivery, which required us to clear enough space in our garage to store the equipment securely. Clearing out the garage was a great decision, as it provided ample room to check all components carefully and ensured we were fully prepared for the upcoming installation.

Having everything delivered in advance gave us the chance to see firsthand the size difference between the Daikin unit and the alternative Cosy system we initially considered — I was immediately glad we chose the compact and efficient Daikin unit. Seeing the equipment up close also helped me understand how each component would fit into our existing space.

Over the weekend before installation, Magda and I prepared the house for the install, in line with the requirements set out in the purchase agreement. This involved multiple steps: we cleared spaces around each radiator to give the installation crew easy access, moved furniture away from areas where new pipework would be laid, and emptied closets and storage spaces that would house system components such as the hot water cylinder. We also took the opportunity to plan the disposal of our old gas boiler, ensuring a safe and efficient removal on installation day.
One of the most challenging tasks turned out to be emptying the storage cabinet where the new water cylinder was to be installed. The cabinet had accumulated many household items over the years, and sorting through it required significant effort and time. However, tackling this task ahead of time proved vital, as it prevented delays and disruptions during the actual installation process..
Day 1: Installation Begins
The first installation day began bright and early, with preparation starting around 7:30 am. The installation crew, including a plumber, electrician, and jointer, arrived promptly at 8 am, ready to begin work. The day quickly became busy as the team started by thoroughly preparing the house. They placed protective foil across the hard floors and carpets to prevent any potential damage during the installation.
The installation work commenced simultaneously on several fronts. Upstairs, carpets were lifted and floorboards were carefully cut in two locations, and holes were drilled through the external walls to facilitate the new pipework and electrical cables required for the operation of ASHP. Downstairs, the electrician efficiently connected a new electrical circuit from the external fuse box to the heat pump unit. I appreciated his flexibility and kindness in accommodating our request to route the cable discreetly near the ground, significantly improving the aesthetic appearance compared to the above-window route proposed at the survey stage.
Initially, the heat pump was planned to sit directly on existing sandstone bricks. However, after discussing drainage considerations for condensate water, we decided to create a dedicated bed for the heat pump. The jointer quickly assembled a robust support structure using patio boards, significantly enhancing both the practical functionality and visual appeal of the installation.

To my surprise, the heat pump unit was swiftly moved into our garden — it appeared smaller than I anticipated, reaffirming my satisfaction with choosing the Daikin model.
Concurrently, the plumber started replacing seven out of twelve radiators to accommodate the lower operating temperatures of the new heat pump. Despite encountering a minor leak on the floor during radiator replacement (thankfully with no damage), this quite substantial task was accomplished within the day.
I have this tendency to check things if I have access to hidden places. I unexpectedly discovered that the flexible hose from our kitchen extraction vent was broken, explaining why we could smell food in our bedroom. Fortunately, this issue was straightforward to fix as the hose the developer used was simply too long for the purpose. So I just cut it in half and made sure the electrical wire doesn’t go over it, as it was originally done by the developer.

By around 1:30 pm, significant progress was visible: half of the new radiators were installed, the water flow and return pipes had been neatly drawn into the cupboard for the new cylinder, the cylinder itself had been moved into place from the garage, and the dedicated bed for the heat pump was complete. Additionally, external pipes — including flow and return pipes and the safety pressure release pipe — had been neatly placed within trunking (very efficient crew!). We also had the existing two-zone valve and thermostats removed, and a new Madoka thermostat was installed alongside its power line.

Shortly before 3 pm, the Daikin heat pump was carefully set onto its new support bed, and preliminary connections to the water cylinder were made. Reflecting on day one, I was thoroughly impressed by the team’s professionalism, organization, and rapid progress.

Day 2: Progress and System Activation
The crew arrived just after 7:30 am and got straight to work (after coffee and biscuits of course!). Their first task was connecting the flow and return pipes to the heat pump unit, followed by establishing the electrical and control connections. They also neatly added trunking and lagging to the external pipes — an important step not just for aesthetics but also to reduce heat loss and protect the system from external elements.
Around 8:30 am, we reached an exciting milestone: our gas meter was removed and the gas supply safely capped (including Octopus sitting on the actual cap!) — yay, we were officially gas free! The old gas boiler was then carefully and safely removed from the house. While this was being done, the electrician started wiring the heat pump electrical connections. It was great to see the circuit board. I’m particularly interested in the X10A port that, in the future, will let me connect my IoT device for better monitoring. More on that later!

The majority of the day’s work focused upstairs around the water cylinder. The installation team added an expansion tank to manage fluctuations in system pressure and a buffer tank to increase the system’s water volume. These components are crucial for maintaining thermal inertia and ensuring a sufficient supply of hot water during defrost cycles in sub-zero conditions. I thought they would manage to fit both tanks into the cupboard, but the buffer tank was simply too big and ended up in the loft.
The MMI (main monitoring interface) was connected to both the controls and the water cylinder. Later in the day, the immersion heater was switched on, allowing us to enjoy hot water by evening.

We also had our first experience with the heat pump in operation — standing in front of it, we felt a nice, chilly flow of air. The unit ran smoothly and quietly, which was very reassuring.
One minor issue we noted was a reduction in water pressure across the system. While not a major concern, it was flagged for the installers to address the following day. Overall, the day marked substantial progress with the system nearing full operational status.
Day 3: Final Checks and Completion
The final day of installation started a bit later than the previous days, with the crew arriving around 8 am. I raised the issue of the reduced water pressure that we had noticed the day before, and the lead installer quickly took note. It turned out there was a mismatch between the hot and cold water pressures, which was causing our mixers to underperform. This was resolved later in the day.
Much of Day 3 was about final checks and fine-tuning. The lead installer carefully inspected the entire system and all the connections. At one point, we noticed a strange noise coming from the valves while the ASHP was running, and the bypass system didn’t seem to be functioning correctly. Upon investigation, the team found that the flow and return lines had been connected in the wrong order. Fortunately, this was an easy fix, and once corrected, the system ran smoothly.

We ran a few test cycles to see how the system would perform in practice. Heating the house from 18°C to nearly 23°C seemed to be effortless. I paid close attention to the power consumption during this process: the heat pump drew about 1.2 to 1.4 kW while heating up to the target water flow temperature of 35°C. Once that was achieved, the consumption dropped significantly to around 0.3 to 0.4 kW. Based on data from Daikin’s MMI, the heating COP over the last few days was 4.5, and the hot water COP stood at 2.9 — very promising results that I plan to monitor and report on monthly.

With operation confirmed to be normal, the team checked for any leaks—thankfully, there were none. They then began insulating the internal pipes, a detailed and time-consuming process that wrapped up the technical part of the install.
Before leaving, the lead installer spent a generous amount of time walking us through how the system works. He showed us how to set operating parameters, explained best practices for efficiency, and answered all our questions thoroughly. It was clear he wanted to ensure we were confident in managing the system moving forward.
In parallel, our installation was audited by a representative from the Octopus team. It was reassuring to have an independent expert validate the high quality of the work. Their only suggestion was to move the heat pump slightly—about an inch further away from the edge of the damping support.
We also had a visit from someone at Octopus R&D. It was a fascinating conversation, where I learned that Daikin is widely recognised for its performance in colder climates and tends to outperform many of the alternatives I had previously considered. We even talked about upcoming features in the Cosy system. This discussion further reinforced my belief that I made the right decision with Daikin.
By around 2 to 3 pm, the team had completed the installation. After a final tidy-up, I signed off the installation. In total, the entire process took just two and a half days — an impressively fast turnaround for such a transformative upgrade.
Initial Performance Observations
In the days following the installation, I’ve been closely monitoring the system’s performance—and so far, it’s been highly encouraging. The heat pump operates quietly, and the house heats up quickly and evenly. It’s been able to maintain comfortable indoor temperatures without issue, even with lower flow temperatures.
I’ve observed that the system draws around 1.2–1.4 kW during heat-up periods and then settles at approximately 0.3–0.4 kW during steady-state operation. Based on Daikin’s performance data, our early figures show a heating coefficient of performance (COP) of 4.5 and a hot water COP of 2.9. These are excellent results, suggesting that the system is running efficiently right from the start.

To improve efficiency further, I reduced the domestic hot water temperature from 48°C to 45°C. This adjustment reduced the required flow temperature from nearly 60°C to around 50°C, which in turn lowered the overall energy demand. I’ve also started experimenting with the weather compensation curve to fine-tune performance. However, as outdoor temperatures are now rising with the season, I’ll likely have to wait until autumn to properly optimise this setting under cooler conditions. So far, the HP cycles (yellow line for LWT) for domestic water heating and a bit of room heating, so it doesn’t achieve optimum operating conditions.
I’m planning to continue collecting data over the coming months to better understand seasonal performance, energy use, and potential savings. I’ll share detailed monthly updates to help others learn from our experience and see what kind of performance they might expect in a typical UK household.
Conclusion and Looking Ahead
Reflecting on the whole installation journey, I’m incredibly pleased with the outcome. The process — from preparation and delivery to installation and commissioning — was efficient, well-managed, and carried out to a high standard. The installation team was professional, responsive, and meticulous in ensuring everything worked as expected. They took the time to answer questions and explain how to get the best performance from the system.
This transition from a gas boiler to a Daikin ASHP is a significant step in reducing our household carbon emissions. Beyond the environmental benefits, the early performance metrics suggest that the system is also delivering impressive energy efficiency, helping us reduce operating costs in the long run. The ability to customise system parameters, such as flow temperature and weather compensation, gives us further opportunities to fine-tune and optimise performance over time.
Of course, real-world performance across different seasons will be the true test. We’re entering a warmer period now, so I’ll be monitoring how the system handles hot water production and standby efficiency during the summer, and I look forward to revisiting weather compensation settings in the autumn.
Overall, this has been a rewarding and insightful experience. I hope sharing our journey helps others considering a similar upgrade feel more confident about what to expect. I’ll continue reporting back with monthly performance updates and insights as we learn more.
If you’re thinking about switching to a heat pump, my advice is to do your homework, plan ahead, and work with a trusted installer—it makes all the difference.